RETURN & EXCHANGE POLICY

At HANGIMOON, we strive to ensure you are completely delighted with your fine jewelry and jadeite pieces. If you are not entirely satisfied with your purchase, we are here to help.

1. Eligibility for Returns & Exchanges

  • Timeframe: Items must be returned or exchanged within 7 days of delivery.
  • Condition: To be eligible, your item must be unworn, unused, and in the same condition that you received it. It must also be in the original packaging with all authenticity tags and certificates intact.

2. How to Initiate a Return

  1. Contact Support: Email our customer service team with your order number and reason for return/exchange.
  2. Receive Authorization: Our team will review your request and provide you with return instructions and the shipping address.
  3. Pack & Ship: Carefully package the item with all original materials and send it back to us using a trackable shipping service.

3. Refunds & Processing

  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Refund Method: Approved refunds will be processed back to your original payment method within 5–7 business days.
  • Shipping Fees: Original shipping costs are non-refundable. Customers are responsible for return shipping costs unless the item arrived damaged or defective.

4. Exchanges & Damaged Items

  • If your item arrives damaged or with a defect, please contact us immediately with clear photos within 48 hours of delivery, and we will arrange a replacement or full refund promptly.